HUMAN RESOURCE MANAGEMENT for a Successful Dental Office shares tips, experiences, strategies and solutions to make your dental practice the best it can be.

RECRUITMENT
With time and attention given to the hiring process, the doctor and team implement a strong management system to select the best candidate and build a strong team.

INTEGRATION
By creating an effective feedback system which includes cross-training and team involvement, the dental office is improved with each new hire.

MANAGEMENT
Trust, confidence, and job satisfaction are built by education, communication and active participation. Never underestimate the effectiveness of acknowledgement and appreciation as well as setting clear individual standards and goals.

FEEDBACK
Immediate feedback builds trust, understanding, commitment, accountability, results, and excellence. Communication is the key to success.

DISTRIBUTION OF RESOURCES
Making smart HRM decisions will keep HR costs under control.

EMPLOYMENT LAW
Be aware of changing state and federal employment law and how it applies to your dental office.

Dr. Ann Marie Gorczyca is a Clinical Adjunct Professor of Orthodontics at the Arthur A. Dugoni School Dentistry, University of the Pacific, where she speaks on practice management topics including marketing, teamwork, treatment coordination, customer service, management systems and human resource management.

Her books include “It All Starts with Marketing- 201 Marketing Tips for a Successful Dental Practice” (2013), “Beyond the Morning Huddle- HR Management for a Successful Dental Practice” (2015), and “At Your Service- 5 Star Customer Care for a Successful Dental Practice” (2017).

She is on the Editorial Board of Orthotown and has completed four podcasts with Howard Farran on the topics of her books and dental specialties. She is a frequent writer for Dentist’s Money Digest.

She is a frequent speaker at the Association of Orthodontists (AAO) Annual Sessions and Ortho2 User’s Group Meetings. Formerly a faculty member at UCSF and University of the Pacific Dental Schools. She is a Diplomate of the American Board of Orthodontics and a member of the Angle Society of Orthodontists.

Dr. Gorczyca is a graduate of Wellesley College, Harvard School of Public Health, and Northern University. She is in private practice at Gorczyca Orthodontics in Antioch, California.